Going Postal Prevented: Multi-deployments for an international corporation

The term "going postal" may have bad connotations, but for our S&P 500 customer, the post office has provided a huge opportunity that has spanned many decades and has led to myriad related products, services and software solutions.

Yozons has developed and deployed more than a handful of enterprise web applications for this customer, including divisions in the United States, Canada and Europe.  The web deployments are distinct geographically and by type of web contracting that takes place, mirroring the specialized divisions and needs of this international company.

They also have deployed our patented e-signature software on our managed private web server offering, complete with a warm standby operating in another state, freeing up their internal IT resources.  The private web server gives them the advantage of complete branding using their domain name and SSL certificate, custom secured FTP access to their back-end systems, as well as isolation of their data from our many other customers.  Furthermore, Yozons provides 24x7x365 monitoring and daily encrypted off-site storage of backups.
 
Several of their web applications involve multiple forms in a package, with a multi-step process involving their customers who sign the agreements, as well as outside third-parties who approve and authorize their customers’ applications. Reports keep them current on the status at all times.

Though Yozons generally discourages printing documents, signing and then faxing or mailing them back, a couple of deployments had this requirement as an option.  Regardless, Yozons delivered on time and within budget.  Yozons built into the web contracting process a fax processing step so that returned signed agreements can be uploaded, annotated and stored with the electronic version.  Having this feature ensures all agreement packages signed online and on paper are kept in the single encrypted repository with powerful search capabilities to find their agreements.

If the shoe fits, wear it proudly and with style

There's an old expression that the cobbler's children have no shoes.  There is some truth to the idea that those who work hard producing a product rarely have the time and energy to do similar, but uncompensated, work for themselves.

At Yozons, while it's true that we've built many far more complex systems for our customers than we ever did for ourselves, we are not cobblers, and we've always lived with the contrary motto that we should "eat our own dog food."  And we do, though we think it's way cooler than dog food.

Here at Yozons, we use our technologies in myriad ways:

1. Our secure document delivery capabilities are used to communicate updates with investors.  On occasions, it's also use to transfer sensitive information that doesn't fit the solutions listed below, including credit card information, SSNs/EINs, etc.
2. Our main sales agreement and invoice incorporates a 7-step workflow that starts with the sales rep, goes to the order reviewer only if there is custom forms development, is approved by a sales manager, can optionally be approved by a customer reviewer for technical and pricing correctness, is then signed by the customer, countersigned, and finally processed by accounting to reconcile payments by checks or those automatically charged when a credit card payment is used.
3. We have an online sign-up form that customers can use to purchase directly using a credit card, which is then routed to technical support for installation and then accounting for payment reconciliation.
4. We use e-Docs to store files and scanned images (such as -- thankfully rarely received -- faxes) in our secure repository.
5. We have an individual contributors license agreement for those who help provide software code and/or documentation assistance.
6. A mutual NDA is used when dealing with parties who need private details about our company, and more often, so those parties can divulge private details about their projects and plans with us.
7. We have a sales agent and reseller agreement for engaging sales representatives and resellers.
8. A partner developer agreement for those who help build custom solutions for our customers.
9. A patent license agreement with royalty provisions for those who purchase a license to our U.S. Patent No. 7,360,079.
10. And finally, a credit card authorization form mostly for those whose credit cards on file need to be updated.

In subsequent postings, we'll describe briefly how our various customers use our technologies, as they seem to handle a wide variety of tasks that differ dramatically from our own cobbler's needs.